Your Questions Answered

Need assistance with your encaptiv presentation or event account? Explore our Frequently Asked Questions and How To's.

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Frequently asked questions

How To Sign Up With encaptiv

1. Go to encaptiv.com
2. Click on the Sign Up button on the upper right corner
3. Fill in the Profile Information
4. Under Plan Selection, they can choose Basic Free
5. Tick the I have read and agree with encaptiv's Terms of Use and Privacy Policy. box
6. Click Create Account

How To Sign In With encaptiv

1. Go to encaptiv.com
2. Click on the Sign In button on the upper right corner
3. Enter the Email Address you registered with and your Password
4. Click the Sign In button

How To Change Your Password (Forgotten Password)

1. Go to encaptiv.com
2. Click on the Sign In button on the upper right corner
3. Click Recover Password
4. Enter your email address used to register
5. Click Submit
6. Check your email and open the message from noreply@encaptiv.com
7. Click the Reset Password link. This will open a new tab.
8. Enter your NEW PASSWORD
9. Enter again the password under CONFIRM YOUR NEW PASSWORD
10. Click the Reset Password button

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